Guest Communications KPI

First response timeDraft

Average response timeDraft

SLA met rateDraft

Complaint countDraft

Sales opportunitiesDraft

EscalationsDraft

Current scope

Mock ingestion endpoint first, no direct WhatsApp or Telegram API.
PostgreSQL stores normalized messages and raw WAMM payloads.
AI classification contract is documented before model calls are implemented.
KPI logic will ship with unit tests.